Terms & conditions

1. Seller and scope

These terms apply to consumers buying from De Mol Innovatie en Advies, trading as Mollund, established in the Netherlands. Our business details and return address appear below; our phone number will be added. The contract and required information will be confirmed in a durable form for real orders. These terms do not restrict mandatory consumer rights in your country of habitual residence.

2. Products and orders

The product page identifies the selected components, price and options. A panel set contains only the stated front and back panels; a base and personalised name are added only if selected. Check your spelling before ordering. Natural grain and colour may vary slightly, but essential characteristics must match the description. Choosing standard panels is not automatically bespoke manufacture.

3. Prices and payment

Consumer prices are in euros and include applicable VAT. Delivery charges must be displayed before a real order. The stated Netherlands delivery costs €4.95 and is free from €35. Other countries require clearly displayed, confirmed rates before purchase. Payments use the offered Stripe or Mollie methods. The final order button must clearly indicate an obligation to pay.

4. Delivery and risk

The delivery period confirmed with your order applies. Unless otherwise agreed, delivery is within 30 days. In case of delay, statutory rights to set an additional deadline and, where applicable, terminate the contract apply. Risk during delivery arranged by us stays with us until you or your nominated recipient receives the goods, subject to statutory exceptions for independently chosen carriers.

5. Statutory withdrawal period

For non-exempt goods, you may withdraw without giving a reason until 14 days after the day you or your nominated recipient receives them. Where required for split deliveries, receipt of the last part determines the deadline. Notify us through the online function, model form or another unambiguous statement. A return authorisation number or our prior approval is not required. You then have 14 days from notification to send the goods back.

6. Return costs and condition

For ordinary withdrawal, you pay the direct return delivery costs, as disclosed before purchase. This does not prejudice your rights for defects, incorrect delivery or other failures by Mollund. Return items as complete and carefully packed as possible, preferably in their original packaging. You may inspect them as you would in a shop. Opened packaging or damage does not automatically remove withdrawal rights. Only loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning may be deducted in accordance with law. Painting the product yourself may cause such loss in value. We explain any deduction specifically.

7. Personalised and bespoke components

The statutory withdrawal exception may apply to components genuinely made to your individual specifications or clearly personalised, such as a specially made name. This must be disclosed before purchase. The exception does not automatically cover separately purchased standard components. Your rights for defects or mistakes by Mollund remain unaffected.

8. Refunds

We refund within 14 days of your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first, unless we collect them. For withdrawal from the full order, we also refund paid standard outbound delivery; extra charges for a premium delivery choice are excluded. We aim to process refunds within five working days of receipt or return evidence, without exceeding the applicable statutory deadline or imposing unnecessary inspection as a condition. Refunds are free and use the original payment method unless you expressly agree to a free alternative. Your bank or payment provider may need additional processing time.

9. Defects, complaints and disputes

You are entitled to goods that conform to the contract. Statutory rights to free repair or replacement and, where applicable, price reduction or termination remain intact. There is no blanket two-year limit where the law provides longer protection. Report problems through our contact details. We assess complaints carefully and respond as soon as possible. A defective-product return is not treated merely as a change of mind. Nothing restricts access to a competent court, regulator or applicable alternative dispute-resolution scheme.

Business details

Legal name

De Mol Innovatie en Advies

Trading name

Mollund

Dutch Chamber of Commerce number

86577484

VAT number

NL004273071B24

Country

The Netherlands

Business address

Lupine-Oord 14, 3991 VJ Houten, Nederland

Return address

Lupine-Oord 14, 3991 VJ Houten, Nederland

Email

hej@mollund.se

IBAN

NL37KNAB0508064287

BIC

KNABNL2H